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Social Services (faq)

 

Q: Do I need an appointment to apply for Medical Programs?

A: No. You can apply several ways:

1. You may call us at 651.565.2613 skype icon651.565.2613 to have an application mailed to you to complete and return to our office.

2. You can complete the MNSure Application for Health Coverage and Help Paying Costs and submit it to us by mail, via FAX at 651.565.3084, or scan and e-mail it to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it or drop it off at our office or in our convenient drop box located at the front of our building.

3. You can apply on line at MNSure.org and submit your application electronically for fastest service.

 

Q: Do I need an appointment to apply for Cash Programs?

A: Yes. You must call our office to schedule an interview. For some cash programs, we can offer you a phone or Skype skype icon interview for your convenient. You may use our walk-in service which is available Monday, Tuesday, and Thursday from 9:00 a.m. to 2:00 p.m. or Wednesday from 11:00 a.m. to 2:00 p.m., if that is more convenient.

 

Q: Do I need an appointment to apply for Food Support Programs?

A: Yes. However you may do your interview in person, have an appointment time scheduled for an interview over the phone or arrange an appointment at a convenient location. You may use our walk-in service which is available Monday, Tuesday, and Thursday from 9:00 a.m. to 2:00 p.m. or Wednesday from 11:00 a.m. to 2:00 p.m., if that is more convenient.

 

Q. How do I use my EBT card to access my benefits?

A. Click here for more information about using your EBT card.

 

Q: What if I move to another county, do I need to reapply?

A: No. Please contact our office at 651.565.2613 skype icon651.565.2613 to report that you have moved and provide your new address. We will make arrangements to transfer your case to your new county so your benefits are not interrupted.

 

Q: How long does it take to process my application?

A: If you applied for cash or food support, it can take up to 30 days from the date you applied. For medical applications, it can take up to 45 days if you applied by a paper application and up to 60 days if your application is based on disability or you are applying for help paying nursing home or home care costs. If you have not heard from us within these processing times, please contact us right away.

 

Q: When will I get my cash benefits?

A: Your initial benefits will be on your EBT card by 10:00 a.m. following the date we approve your case. Your ongoing benefit issuance is based on how you requested your benefits be paid:

EBT Card: This depends on the last digit of your case number. If your case number listed on your notice is an odd number, the benefits are available by 6:00 a.m. on the 2nd to the last day of the month. If the last number of your case number is an even number, your benefits are available by 6:00 a.m. on the last day of the month.

Direct Deposit: Your benefits will be in your account on the 1st of each month.

Check: Checks are issued from the St. Paul Office in time for postal delivery no later than the 1st day of each month.

 

Q: When will I get my SNAP food benefits?

A: Your initial benefits will be available on your EBT card by 10:00 a.m. following the date we approve your case In some cases, you can get your initial food benefits the same day we approve your case. Your ongoing SNAP benefits are issued based on the last number of your case number that appears on your notice. The table for issuing ongoing monthly benefits is as follows:

If your case number ends in a:      Your benefits will be on your card after 10:00 a.m. on:
4

The 4th of the month

5

The 5th of the month

6

The 6th of the month

7

The 7th of the month

8

The 8th of the month

9

The 9th of the month

0

The 10th of the month

1

The 11th of the month

2

The 12th of the month

3

The 13th of the month

 

Q. What can I buy with my SNAP food benefits?

A. Click here for a list of items you can purchase with your SNAP food benefits.

 

Q. What do I do if I lose my EBT card?

A. If you lost your EBT card, you will need to call

To report lost or stolen cards, call 888-997-2227. You may be charged a $2.00 replacement fee to replace your card.

For more information on using your EBT card, see How to use your Minnesota EBT Card (PDF).

 

Q. Can I use my remaining benefits on my EBT card or medical coverage if I move out of state?

A. Yes. If you moved within the 5-state area of Minnesota, North Dakota, South Dakota, Iowa and Wisconsin, you can access remaining case benefits using any ATM or by making a cash purchase at a grocery store. You can access remaining food benefits nationwide from your EBT account. You can use your medical benefits if the provider accepts Minnesota Medical Assistance.

 

Q. What if I have other questions about SNAP?

A. If you have other questions about the SNAP Food Program, click here. You can also always contact us for additional help.

 

Q. What if I have other questions about medical programs?

A. If you have other questions about medical programs, click here. You can also always contact us for additional help.

 

Q. What online services can I use for more information?

A.  For a list of online services on the Minnesota Department of Human Services website or sponsored by the website, click here.

 

 

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